James Hardie logo

Ask James Hardie
service & solutions

Copyright

The material published in this website is the copyright of James Hardie Australia Pty Ltd ABN 12 084 635 558. The use of technical manuals and CAD drawings are subject to the Conditions of Use described below. All other materials may not be copied, used or reproduced in any manner outside the uses permitted in this website, without James Hardie's express written consent.

Technical Manuals - Conditions Of Use

The James Hardie Technical Manuals reproduced on this website are intended to be read and used as a whole. Extracts should not be relied upon without reference to the complete technical manual.

Permitted Use

The James Hardie documentation, including CAD drawings, are protected by copyright laws. All James Hardie intellectual property rights, libraries, source codes, technical specifications and other files contained on the James Hardie CAD files remain the exclusive property of James Hardie, and its related companies.

The User is authorised to reproduce and distribute exact copies or exact extracts of the CAD drawings for the sole purpose of detailing, specifying, using and promoting the use of James Hardie Products and Systems.

Prohibited Uses

The User may not, under any circumstances use or allow the use of the CAD drawings with any product or system other than James Hardie Products and Systems.

Disclaimer

James Hardie may provide warranties in relation to the products and systems that are the subject of the CAD drawings. The details of such warranties are available from the James Hardie CustomerLink™ Service Centre on 13 11 03.

All other expressed or implied warranties or liabilities in relation to the CAD drawings, and information contained in the CAD drawings are excluded, except for any warranties or liabilities which may not be modified or excluded under relevant laws. James Hardie accepts no liability arising out of the use, reproduction, or distribution of the CAD drawings.

The User will remain solely responsible to anyone receiving or using systems created by the User using the CAD drawings.

Terms and Conditions of Sales and Purchases

These terms and conditions apply to all sales of fibre cement building boards, accessories and related fibre cement products, within Australia, by James Hardie Australia Pty Ltd, unless otherwise agreed in writing with the buyer. A buyer who submits an order to James Hardie agrees to transact on these terms.

Terms and Conditions of Sale - Building Products (35kb)

Purchasing Terms and Conditions

These terms and conditions will apply to all purchases of goods or services, within Australia, by James Hardie Australia Pty Ltd, unless otherwise agreed in writing with the seller. A seller who accepts a purchase order from James Hardie agrees to transact on these terms.

Purchasing Terms and Conditions for James Hardie Australia Pty Ltd (352kb)

Buyers and sellers can view and/or download these terms and conditions from this site by clicking on the relevant link. Alternatively please contact the James Hardie CustomerLink™ Service Centre on 13 11 03 (7am-7pm EST, seven days a week) or e-mail: for a copy to be sent by mail.

Trademark Information

TM & © denotes trademarks which are published on this website and are trademarks or registered marks owned by James Hardie Technology Limited. These trademarks may not be copied, used or reproduced in any manner without James Hardie's express written consent. A product brochure containing a trademark may be downloaded and printed for personal use by customers.

Warranty Information

All James Hardie products are sold with a full product warranty. For details of the warranty terms applying to any particular product, please see the relevant product manual.

The product applications and installation recommendations described in this website have been formulated along the lines of good building practice. However, they are not intended to be an exhaustive statement of all the relevant data. Customers should obtain detailed advice from architects, designers, builders or other building and construction industry professionals to ensure that any particular product or installation method is fully-suited to the specific project being undertaken.

Details of designers, builders and other building industry participants are published in this website for information purposes. This publication does not constitute an endorsement of these participants by James Hardie. Customers should make their own enquiries to ensure that a person or business is appropriate for the customer's particular needs.

For convenience, this website contains other website addresses and links to other websites. This is published for information purposes. James Hardie does not endorse, approve of, or make any representations or warranties in relation to the information published on those other websites. James Hardie is not responsible and will not be liable for any information published on those other websites.

New Regulations - Warranties against defects

As you are hopefully already aware, from 1 January 2012, all warranties against defects that are supplied with goods or services must comply with the Australian Consumer Law (“ACL”) and Competition and Consumer Regulations 2010 (“Regulations”).

ACL Warranty Notice (35kb)

Pollution Incident Response Notification Plan James Hardie Rosehill

James Hardie has prepared a comprehensive Pollution Incident Response Management Plan (PIRMP) for its facility located in Rosehill, NSW to comply with the requirements detailed in the Protection of the Environment Legislation Amendment Act 2011 (POELA Act).

PIRMP